Shipping & Returns

Delivery Terms

Baaske-medical.de is a pure B2B business to business online shop only. We sell and deliver exclusively to commercial customers, after prior notification and review. There will be no selling and no delivery to retail customers or end users.

Shipping methods

We deliver the items from stock by DHL. Upon request, is also possible to deliver as pick-up order by DHL on your customer number. International shipping is by FedEx or DSV. For goods that are not in stock is, we will inform you about the expected delivery date before we send you our order confirmation. In case of doubt or for custom-made devices please contact us by phone or e-mail before you place your order. 

Information on DHL shipping

Delivery will take place regardless of the quantity and value as an insured package exclusively on weekdays from Monday to Friday. Delivery day for the items on stock is the same day, if your order arrives before 3pm. Should there be any problems with the delivery, please contact us or our logistics partner www.dhl.com. 

International shipping with FedEx or DSV

We deliver with FedEx or DSV on weekdays from Monday to Friday. Delivery date for the items on stock is the next day after your purchase order. If there be any problems with the delivery, please contact us. Transit times and delivery commitments may vary depending on origin and destination. 

Important Note

Despite all the care, there may can be a damage while shipping. Please inform us, if you have a transportation damage to your goods delivered by us. Of course we will refund the damaged articles free. All deliveries are insured. Please inform us by e-mail, fax or telephone. We thank you for your understanding and cooperation.

Functional cookies

Functional cookies are absolutely necessary for the functionality of the webshop. These cookies assign a unique random ID to your browser so that your unhindered shopping experience can be guaranteed over several page views.

Session:
The session cookie stores your shopping data over several page views and is therefore essential for your personal shopping experience.
Notepad:
The cookie enables a notepad to be made available to the user across sessions. This means that the notepad remains available even across several browser sessions.
Device assignment :
The device assignment helps the shop to ensure the best possible display for the currently active display size.
CSRF-Token:
The CSRF token cookie contributes to your security. It strengthens the security of forms against unwanted hacker attacks.
Login Token:
The Login Token is used for the recognition of users across sessions. The cookie does not contain any personal data, but enables personalization across multiple browser sessions.
Cache exception:
Das Cache Ausnahme Cookie ermöglicht es Benutzern individuelle Inhalte unabhängig vom Cachespeicher auszulesen.
Cookies Active Check:
The cookie is used by the website to determine whether cookies are allowed by the site user's browser.
Cookie settings:
The cookie is used to store the cookie settings of the site user over several browser sessions.
User Authentification
Origin information:
The cookie stores the originating page and the user's first visited page for further use.
Cookies enabled:
Saves which cookies have already been accepted by the user for the first time.
Marketing cookies

Marketing cookies are used to display advertisements on the website in a targeted and individualized manner across multiple page views and browser sessions.

Google AdSense:
The cookie is used by Google AdSense to promote advertising efficiency on the website.
Facebook Pixel:
The cookie is used by Facebook to show users of websites that integrate Facebook services personalized advertising offers based on user behavior.
Google Conversion Tracking:
The Google Conversion Tracking Cookie is used to effectively record conversions on the website. This information is used by the site operator to target Google AdWords campaigns.
Microsoft Ads Click ID
Tracking Cookies

Tracking cookies help the shop operator to collect and evaluate information about the behaviour of users on their website.

Google Analytics:
Google Analytics is used for traffic analysis of the website. Thereby statistics about website activities can be created and read out.
Matomo:
The cookie is used to track website activity. The information collected is used for site analysis and to create statistics.
Hotjar:
Hotjar cookies are used to analyze users’ website activities. The site user is identified via the cookie across multiple page views and their behavior is analyzed.
ÖWA ioam2018:
Stores a client hash for the Austrian Web Analysis (ÖWA) to optimize the determination of the key figures clients and visits. The cookie is valid for a maximum of 1 year.
Partnerprogramm
Emarsys:
This cookie is used to display personalized product recommendations in the web shop.
Bing Ads:
The Bing Ads tracking cookie is used to create information about the activity of visitors on the website and to use it for advertisements.
Personalization

These cookies are used to collect and process information about the use of the website by users in order to subsequently personalise advertising and/or content in other contexts.

Criteo Retargeting:
Das Cookie dient dazu personalisierte Anzeigen auf dritten Webseiten auf Basis angesehener Seiten und Produkte zu ermöglichen.
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